14f Privacy Policy & Data Protection
This page explains how the 14f platform collects, uses, stores, and protects the personal information of users in Malaysia. We are committed to handling your data transparently and responsibly.
Effective Date: 1 January 2026
Information We Collect
When you register and use the 14f platform, we collect several categories of information to enable us to deliver our services securely and efficiently.
Full name, email address, phone number, date of birth, and hashed password upon new account registration.
Device type, operating system, browser version, IP address, and timezone settings when you access the platform.
Transaction details in MYR including local payment methods used, amounts, and transaction timestamps. We do not store full card information.
In-platform activity records including games played, session duration, betting history, and usage patterns for compliance and security purposes.
How Your Data Is Used
Every piece of information collected by 14f has a clear and legitimate purpose. We do not use your data beyond the scope outlined below:
- Account management: processing registrations, verifying identities, and enabling secure login to your account.
- Transaction processing: facilitates deposits and withdrawals in MYR, and verifies the legitimacy of every financial transaction.
- Platform security: detect fraudulent activity, prevent unauthorised access, and protect the overall integrity of the platform.
- Customer support: responding to enquiries, resolving technical issues, and handling complaints submitted by users.
- Legal compliance: fulfilling applicable Malaysian legal requirements, including reporting obligations to the relevant authorities when required.
- Service improvement: analyses aggregated usage patterns to improve the quality of the user experience on the 14f platform.
Cookies & Session Tracking
The 14f platform uses cookies and similar session tracking technologies to ensure the platform runs properly and to deliver a smoother experience for users.
The cookies we use include:
- Session cookies: keeps you logged in while you navigate the platform so you don't need to sign in again each time you change pages. This cookie is removed when you close your browser.
- Preference cookies: stores your preferred language and display settings for a consistent browsing experience.
- Security cookies: used to detect and prevent suspicious activity or unauthorised access to your account.
You can manage or delete cookies through your browser settings. Please note that removing certain cookies may affect the functionality of some platform features. 14f does not use third-party cookies for advertising purposes.
Data Storage, Security & Information Sharing
All 14f user data is stored on servers protected by SSL (Secure Socket Layer) encryption to safeguard data transmitted between your device and our systems. Account data and financial information are stored in databases secured by strict access controls. Retention periods depend on operational requirements and applicable legal compliance obligations.
14f does not sell, rent, or share users' personal information with third parties for marketing purposes. User information may only be shared in the following circumstances:
- Approved payment service providers for securely processing MYR transactions, subject to strict confidentiality agreements.
- Malaysian government authorities or law enforcement when required to do so by law or court order.
- Third parties involved in identity verification and anti-money laundering compliance, to the extent required by law.
Your Rights as a User & How to Contact Us
You have the right to request a copy of the personal information we hold about you. Contact support to submit a data access request.
If your information is inaccurate or out of date, you can request a correction through your account settings or by contacting the 14f support team.
You may request account closure and deletion of your personal data, subject to any applicable legal record-keeping obligations.
How to Contact Our Privacy Team
For any enquiries regarding this privacy policy, data access requests, or privacy concerns, reach us at:
Email: [email protected]
We also provide additional information in our FAQ page for general enquiries. Any changes to this privacy policy will be published on this page with an updated effective date. Continued use of the 14f platform after changes are published constitutes your acceptance of the updated policy.
Still Have Questions About Privacy?
Check our FAQ page for quick answers, or create an account and start using the 14f platform with full confidence that your data is safe with us.